Terms and Conditions

Welcome to CJ's Plumbing Repair ("Company," "we," "us," or "our"). These Terms and Conditions govern your use of our website, services, communications, and transactions. By accessing our website, requesting service, scheduling an appointment, or otherwise engaging with us, you agree to these Terms and Conditions.

1. SERVICE TERMS

CJ's Plumbing Repair provides plumbing, HVAC, sewer, drain, water heater, maintenance, repair, installation, inspection, and related services for residential and commercial customers.

Service appointments are subject to technician availability, weather conditions, access to the property, availability of materials, and other factors beyond our control.

Customers are responsible for:

• Providing safe and reasonable access to the work area.
• Ensuring utilities are available when necessary for diagnosis and testing.
• Disclosing known plumbing, HVAC, structural, electrical, or property conditions that may affect the work.
• Securing pets and ensuring a safe environment for technicians.

All estimates are based on visible conditions at the time of inspection. Additional repairs, labor, materials, or services may be required if concealed, unforeseen, or pre-existing conditions are discovered during the course of work. Any additional work requiring customer approval will be discussed before proceeding whenever reasonably possible.

Emergency service calls, after-hours service, weekend service, and holiday service may be subject to additional charges.

2. WARRANTY LIMITATIONS

Unless otherwise stated in writing, the Company provides a thirty (30) day workmanship warranty on labor performed by the Company. Manufacturer warranties on equipment, fixtures, parts, or materials are separate and are governed solely by the respective manufacturer. The Company does not extend or modify manufacturer warranties.

This warranty does not apply to:

• Customer-supplied materials, fixtures, or equipment.
• Normal wear and tear.
• Misuse, neglect, abuse, vandalism, or unauthorized modifications.
• Damage caused by freezing, weather, acts of nature, utility interruptions, power surges, or other events outside the Company's control.
• Pre-existing conditions, deteriorated plumbing systems, aging infrastructure, hidden defects, corrosion, root intrusion, or structural issues.
• Drain stoppages caused by recurring conditions, misuse, grease buildup, foreign objects, or conditions beyond the repaired area.

Warranty claims must be reported promptly and the Company must be given a reasonable opportunity to inspect and address the issue before repairs are performed by another contractor.

THE FOREGOING WARRANTY IS THE CUSTOMER'S EXCLUSIVE REMEDY. EXCEPT AS EXPRESSLY STATED HEREIN, ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

3. BILLING AND PAYMENT TERMS

Payment is due upon completion of services unless otherwise agreed in writing.

For larger projects, installations, special-order materials, or custom work, the Company may require a deposit before work begins.

Accepted payment methods may include cash, check, credit card, debit card, financing, or other approved payment methods.

Any financing arrangements are subject to approval and governed by the terms of the financing provider.

Invoices not paid when due may be subject to:

• Late payment fees.
• Interest charges as permitted by applicable law.
• Collection costs, attorney's fees, and court costs incurred in collecting unpaid balances.

Returned checks may be subject to a returned payment fee.

The customer agrees to pay for all authorized labor, materials, equipment, permits, taxes, disposal fees, and related charges associated with the requested services.

4. SMS/TEXT MESSAGING TERMS

By providing your mobile phone number and opting in to receive text messages, you consent to receive communications from CJ's Plumbing Repair, which may include:

• Appointment confirmations.
• Appointment reminders.
• Service updates.
• Technician arrival notifications.
• Billing notifications.
• Customer service communications.
• Promotional or marketing messages, where permitted by law.

Consent to receive text messages is not a condition of purchasing goods or services.

Message frequency may vary.

Message and data rates may apply according to your mobile carrier plan.

You may opt out of text messages at any time by replying STOP to any message. You may receive assistance by replying HELP or contacting us directly.

The Company is not responsible for delayed or undelivered messages resulting from carrier issues, mobile device issues, network failures, or circumstances beyond our control.

5. LIMITATION OF LIABILITY

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to:

• Use of our website.
• Service delays.
• Equipment failures.
• Property conditions.
• Utility interruptions.
• Water damage.
• Loss of use.
• Business interruption.
• Lost profits or revenue.

The Company is not responsible for damage resulting from:

• Pre-existing conditions.
• Hidden defects.
• Corroded, deteriorated, or aging plumbing systems.
• Concealed pipes, wiring, or infrastructure.
• Conditions that could not reasonably be identified before work began.

Where liability is established, the Company's total liability shall not exceed the amount paid by the customer for the specific service giving rise to the claim.

Nothing in these Terms shall limit liability where such limitation is prohibited by applicable law.

6. WEBSITE USE

The content on this website is provided for informational purposes only. While we strive for accuracy, we do not guarantee that website content is complete, accurate, or current at all times.

Users may not:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to website systems.
• Interfere with website functionality.
• Copy, reproduce, or distribute website content without permission.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We do not control and are not responsible for the content, privacy practices, products, or services of any third-party website.

8. INDEMNIFICATION

Customers agree to defend, indemnify, and hold harmless CJ's Plumbing Repair, its owners, employees, contractors, and agents from claims, damages, liabilities, costs, and expenses arising from the customer's misuse of services, violation of these Terms, or failure to maintain their property.

9. GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the state in which the Company primarily conducts business, without regard to conflict-of-law principles.

10. CHANGES TO THESE TERMS

We reserve the right to modify these Terms and Conditions at any time. Updated versions will be posted on our website with a revised effective date. Continued use of our website or services constitutes acceptance of any revised Terms.

11. CONTACT INFORMATION

If you have questions regarding these Terms and Conditions, please contact:

CJ’s Plumbing Repair

📍 101 Arabian Dr, Lafayette, LA 70507

📞 (337) 435-8041

🌐 https://www.cjsplumbingandrepair.com/